Dear {{ isAdmin ? 'Admin' : userName }},

{% if isAdmin %}

A new ticket has been created with the following details:

Ticket ID: {{ ticketId }}
Subject: {{ ticketSubject }}
Created By: {{ userName }}

Please review the ticket and take necessary actions.

{% else %}

Your ticket with the following details has been created successfully:

Ticket ID: {{ ticketId }}
Subject: {{ ticketSubject }}

Our support team will review your ticket and get back to you as soon as possible.

{% endif %}

Best regards,