{% if ticket.acceptedBy is empty %}
<div class="d-flex justify-content-end" style="margin-top: 10px;">
	<div class="alert alert-success text-right mb-0 p-2" role="alert">
		<p>Thank you for reaching out to us.
		We have received your inquiry and will process it as soon as possible. You can expect a response within 24–48 hours, depending on the nature of your request.</p>
	</div>
</div>
{% endif %}
{% for trail in ticket.ticketTrials %}
	{% if trail.sender.id == app.user.id %}
		<div class="w-100">
			<div class="d-flex justify-content-end" style="margin-top: 10px;">
				<div class="alert alert-success text-right mb-0 p-2" role="alert">
					<div class="msg-info">
						<div class="msg-info-name"><h6>{{ trail.sender.firstName ~ " " ~ trail.sender.lastName }}</h6></div>
					</div>
					{{ trail.description | raw }}

				</div>
			</div>
			<small class="text-muted d-flex justify-content-end msg-datetime">{{ trail.createdAt |date('h:i a \\| d M Y') }}

				{% if trail.isRead %}
					<div class="read-tick">
						<span>&#10003;</span>
					</div>
				{% else %}
					<div class="unread-tick">
						<span>&#10003;</span>
					</div>
				{% endif %}
			</small>
		</div>
	{% else %}

		<div class="w-100" style="margin-top: 10px;">
			<div class="d-flex justify-content-start">
				<div class="alert alert-info text-right mb-0 p-2" role="alert">
					<div class="msg-info">
						<div class="msg-info-name"><h6>{{ trail.sender.firstName ~ " " ~ trail.sender.lastName }}</h6></div>
					</div>
					{{ trail.description | raw }}
				</div>
			</div>
			<small class="text-muted d-flex justify-content-start msg-datetime">{{ trail.createdAt | date('h:i a \\| d M Y') }}</small>
		</div>
	{% endif %}
{% endfor %}