Dear {{ isAdmin ? 'Admin' : userName }},

{% if isAdmin %}

{{ loginUser.getFirstName() }} {{ loginUser.getLastName() }} has been {{ticketStatus}} this ticket.

Ticket ID: {{ ticketId }}
Subject: {{ ticketSubject }}
Created By: {{ userName }}

{% else %}

Your ticket has been {{ticketStatus}} by {{ loginUser.getFirstName() }} {{ loginUser.getLastName() }}.

Ticket ID: {{ ticketId }}
Subject: {{ ticketSubject }}

{% endif %}

Best regards,