Dear {{ isAdmin ? 'Admin' : userName }},

{% if isAdmin %}

{{ loginUser.getFirstName() }} {{ loginUser.getLastName() }} has accepted this ticket.

Ticket ID: {{ ticketId }}
Subject: {{ ticketSubject }}
Created By: {{ userName }}

Please review the ticket and take necessary actions.

{% else %}

Your ticket has been accepted by {{ loginUser.getFirstName() }} {{ loginUser.getLastName() }}.

Ticket ID: {{ ticketId }}
Subject: {{ ticketSubject }}

Our support team will review your ticket and get back to you as soon as possible.

{% endif %}

Best regards,